Frequently Asked Questions

PlayIndoorBD is an indoor sports marketplace and venue management platform for Bangladesh. Players can discover venues and request bookings, while owners can manage listings, courts, schedules, slots, bookings and business operations.

Available sports depend on the approved venues currently listed. The marketplace can include football, badminton, cricket, table tennis, basketball, billiards and pool, bowling, squash and other indoor sports.

Yes. Anyone can browse public venue listings, filter by sport and location, and review available courts and slots without signing in.

Open the Indoors page and use the sport, district, upazila and keyword filters. You can then open a venue profile to review its location, courts, sports, pricing and available slots.

Approved or Verified listings have passed the platform review workflow. Featured listings receive highlighted marketplace placement according to their active plan or addon. Claimable listings are existing venue records that an eligible owner can request to manage.

No. Guest booking is available with your name, Bangladesh phone number and required contact details. A player account is recommended if you want booking history and easier tracking from a dashboard.

No. A new player booking is a request with Pending status. The venue owner or manager reviews it and confirms or rejects it. Wait for the venue team to contact you before treating the slot as confirmed.

The public booking flow currently shows dates within the next 15 days, including today, when the venue has published schedules and slots for those dates.

Yes. You can select up to three consecutive available slots in one request. Non-consecutive slots must be submitted separately.

A pending request is not a confirmed reservation. A slot may receive more than one pending request, but the venue team decides which request to confirm. Sending a request does not guarantee the slot.

The booking form adds the published prices of your selected consecutive slots. Treat this as the displayed booking amount; the venue team handles final confirmation and any venue-specific payment arrangement.

Bookings made with a player account appear in the player dashboard. Guest users should keep their submitted details and communicate with the venue using the contact information shown on the listing.

A signed-in player can cancel a booking while it is still Pending from the player dashboard. For a guest request or a confirmed booking, contact the venue team directly as soon as possible.

The venue may be in view-only mode because its booking feature or subscription is inactive. Public courts and slots can remain visible, but a new booking cannot be submitted until the owner restores booking access.

Availability can change before submission. Refresh the available slots, choose another suitable time and submit a new request.

Public registration supports Player and Indoor Owner accounts. Indoor managers are created and assigned by an authorized owner for operational access.

A player account reuses your saved details during booking and gives you a dashboard for viewing booking history, status changes and eligible cancellation actions.

Choose the recovery option on the login page, enter your registered Bangladesh phone number, answer the two recovery questions configured during registration and then set a new password.

The two different questions and answers provide an account-verification step when resetting a password. Keep the answers private and enter them consistently.

Account-mode public booking requires a Player account. Owners and managers can create appropriate player bookings from their authorized owner workflow instead.

Open Register, select Indoor Owner, provide your account and venue information, choose a package and billing cycle, complete the required recovery setup and submit the registration and payment details for review.

No. New owner and venue submissions go through admin review. Paid package access becomes available after the relevant venue and payment are approved and active.

Open an eligible Claimable listing and follow its claim registration flow. A claim request requires admin approval and does not require signup payment during the claim submission itself.

Yes. One owner account can manage multiple venues and switch the active indoor scope in the dashboard. Each indoor keeps its own package, billing cycle, payment status and expiry date.

Depending on active package access, owners can manage indoor profiles, images, courts, schedules, date-based slots, player and owner-created bookings, managers, subscription payments and invoices. Professional access also includes expenses and financial reports.

Yes. Owners can create manager accounts and assign access to the specific indoor locations those team members are responsible for.

Yes. The owner workflow supports creating a booking for an offline player, selecting the venue, court, date and slots, and recording the accepted price where permitted.

Owners configure courts and operating schedules, then publish date-based slots with start time, end time and price. Public booking availability is generated from these active records.

Authorized owners or managers can cancel Pending or Confirmed bookings from the booking management area and must provide a cancellation reason.

Subscription pricing is per indoor, not per owner account. An owner with multiple venues can choose and maintain a separate plan and billing cycle for each one.

The pricing catalog supports Monthly, Half Yearly and Yearly terms. The bold amount shown on the Pricing page is the total payable for the selected term, not an extra monthly charge.

Basic provides the core booking and indoor management workflow, including venue information, courts, schedules, slots, booking requests, owner-created bookings, manager access and dashboard operations.

Boost includes the core management workflow plus featured status, priority visibility in browsing results and placement in rotating featured venue sections during the approved package term.

Professional adds expense tracking, voucher images, booking revenue summaries, expense and net-profit reporting, date filters and detailed financial report export to the core management workflow.

Professional does not include featured placement by default. It can be selected as a paid addon at the currently configured addon rate and for a duration that does not exceed the active package term.

Yes. Submit a package-change payment from the owner dashboard. After admin approval, an active indoor continues on its current package until that term ends, and the approved new package then activates automatically.

The current owner payment form supports bKash, Nagad, Rocket and bank payment information. Transaction details and an optional payment screenshot can be submitted for admin review.

An invoice record is generated for an approved payment cycle. Invoice access remains locked while the payment is waiting for admin approval.

Online booking and protected owner management modules pause until a renewal payment is approved. The public venue, court and slot information may remain visible in view-only mode.

No marketplace can guarantee a fixed number of bookings. Complete venue information, accurate schedules, competitive pricing, featured visibility and quick responses can improve discovery and conversion opportunities.

Venue owners or authorized managers maintain operational listing details and make final booking decisions. PlayIndoorBD provides the marketplace, request workflow and management tools.

Use the Contact page form, email playindoorbd@gmail.com or start a WhatsApp chat from the contact options shown across the website.

Include your name, registered phone or email, whether you are a player or owner, and a clear description of the venue, booking, payment or account issue. Do not send your password or recovery answers.